General Terms and Conditions of Sale – Delys Event Agency
Article 1 – Purpose
These General Terms and Conditions of Sale (T&Cs) define the rights and obligations of Delys Event Agency and its clients regarding event planning services. They form the contractual framework applicable to any order of services offered by Delys Event Agency.
Article 2 – Quotes and Orders
A detailed and personalized quote is systematically provided to the client. This quote specifies all services offered by Delys Event Agency based on the client’s expressed needs. The order becomes final only upon receipt by Delys Event Agency of the signed quote marked “approved” and the payment of a non-refundable deposit equal to the full estimated amount. If the client does not confirm the order within two (2) weeks following the issuance of the quote, the rates indicated may be revised.
Article 3 – Pricing, Payment Terms, and Late Payment Penalties
3.1. Pricing
The prices indicated on the quote are valid at the time of issuance. Any subsequent modification (add-ons, additional services, etc.) may be subject to a price adjustment.
3.2. Payment Terms
For private clients:
Full payment is required upon order, unless otherwise specified in the quote.
In case of additional expenses during the event, a supplementary invoice will be issued and must be paid upon receipt.
For companies (corporate clients):
A deposit (amount specified in the quote) is required at the time of order.
The balance is due upon receipt of the invoice, unless otherwise negotiated and confirmed in writing.
Any additional expenses will be invoiced separately and must be paid upon receipt.
3.3. Late Payment
In case of non-payment by the due date:
Late penalties will apply, calculated at three times the legal interest rate (in accordance with Article L441-10 of the French Commercial Code).
For companies, a fixed recovery fee of €40 will also be charged, as required by law.
Delys Event Agency reserves the right to suspend or cancel services in case of non-compliance with payment deadlines.
Article 4 – Modifications
Any request for a change to the order must be communicated no later than one month before the event date.
Requests made less than one month prior to the event may incur additional costs and depend on supplier availability. Delys Event Agency cannot be held responsible for unavailability resulting from late changes.
Article 5 – Cancellation
Any cancellation must be notified in writing to Delys Event Agency as soon as possible.
For cancellations made more than three (3) months before the event date, a partial refund may be considered, up to 50% of the total order amount.
For cancellations made less than thirty (30) days before the event, the full amount remains due, including deposits paid to suppliers, subject to their individual terms and conditions.
The client is informed that Delys Event Agency works with independent suppliers whose cancellation terms may vary. Therefore, the amount of any applicable refunds will depend on each supplier’s specific contract terms, which can be provided upon request.
Some suppliers may offer no refund or retain fixed non-refundable fees. Delys Event Agency shall not be held responsible for such fees.
Cancellation and refund terms of the suppliers are available and can be attached to the quote upon request.
Article 6 – Delys Event Agency’s Obligations
Delys Event Agency undertakes, under a best-efforts obligation, to perform the services ordered in accordance with professional standards and best practices. Delys Event Agency may use external suppliers to carry out the services while remaining responsible for the overall quality. The terms and conditions of Delys Event Agency’s partners must also be respected.
Article 7 – Client Obligations
The client agrees to review in a timely manner all documents submitted for approval and to clearly express any feedback. The final quote must be approved prior to the service, or feedback must be submitted in writing.
Lack of response within two weeks shall be deemed as tacit acceptance, provided Delys Event Agency has reminded the client of this clause in follow-up messages.
The client is also responsible for any material or bodily damage caused by themselves, their guests, or any person acting under their authority during the event.
If the client directly solicits Delys Event Agency’s suppliers, service providers, or staff, a penalty of 30% of the total pre-tax service amount will apply.
Article 8 – Force Majeure
Delys Event Agency shall not be liable for delays or failure to perform due to events beyond its control (force majeure), including but not limited to strikes, labor disputes, natural disasters, or any unforeseeable situation.
Article 9 – Liability and Insurance
Delys Event Agency shall not be held responsible for delays or non-performance caused by the client or third parties. In the event of material or bodily damage caused by the client, their guests, or any person under their authority, the client agrees to fully indemnify Delys Event Agency.
Delys Event Agency’s liability is limited to direct damages, excluding indirect damages.
Article 10 – Intellectual Property
All creative elements, concepts, and key phrases developed by Delys Event Agency remain its exclusive property. The client agrees not to use, reproduce, or exploit them without prior written consent.
Article 11 – Confidentiality
Delys Event Agency and the client agree to keep confidential any information they may have accessed in the course of their business relationship. This obligation extends to their employees and external partners.
Article 12 – Advertising and Image Rights
Delys Event Agency is authorized to use, for reference or promotional purposes, any elements related to the event, including the client’s company name, logo, photographs, and videos taken during the event.
The client agrees to always mention “Organized by Delys Event Agency” in any publication or distribution of event-related content, and it is highly appreciated if the Instagram account @delys.event.agency is tagged in social media posts.
The client may refuse this article at any time by written notice via email or letter.
The client acknowledges being solely responsible for informing and obtaining consent from their guests regarding the use of their image.
Delys Event Agency shall not be held responsible for any unauthorized use of images featuring identifiable individuals.
By accepting these terms, the client agrees to release Delys Event Agency from any claims in this regard.
Article 13 – Applicable Law
These T&Cs are governed by French law. Any dispute related to their interpretation or execution will fall under the exclusive jurisdiction of the courts of Paris.
Article 14 – Personal Data
Delys Event Agency complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) for clients in the European Union and the California Consumer Privacy Act (CCPA) for clients based in California.
Clients may exercise their rights of access, correction, and deletion by contacting: contact@delysevent.com.